Responsible for the Professional Services Delivery of the highest value Financial Services Contract (£87m per year) at that time within BT for a Top 4 UK Bank. My team delivered a full range of BT products and services to the bank through onshore and offshore capability. Also responsible for the Commercial team to adhere to the contract terms.
Responsible for leading and setting the direction for the South Liverpool Patch which was made up of a team of 142 engineers and 6 Operational Managers. My team achieved all key performance indications at Target or Stretch, obtaining the highest result in the region.
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